1. Introduction Solvy Services LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solvyservices.com (the “Site”) and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect We may collect information about you in various ways:
Personal Data: Personally identifiable information, such as your name, mailing address, email address, phone number, and appliance details that you voluntarily give to us when you fill out contact forms, service request forms, or communicate with us via email or phone.
Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data: We do not directly collect sensitive financial information (such as credit card numbers) on our Site. All payment transactions are processed through secure third-party payment processors. We recommend reviewing their privacy policies.
Third-Party Data: Information from third parties, such as personal information or network data, if you connect your account to the Site.
3. How We Use Your Information Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. We may use information collected about you via the Site to:
Process your service requests and provide appliance repair services.
Communicate with you regarding your service requests, appointments, and inquiries.
Send you administrative emails, such as updates to our Privacy Policy or Terms and Conditions.
Improve our website, services, and marketing efforts.
Monitor and analyze usage and trends to improve your experience with the Site.
Prevent fraudulent transactions and protect against unauthorized access to your account.
Respond to product and customer service requests.
Comply with legal obligations.
4. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to maintain the confidentiality and security of your information.
Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Business Transfers: If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.
Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Other Users: When you post comments, contributions, or other content to the Site, other users may view your posts.
5. Tracking Technologies Cookies: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
Google Analytics: We use Google Analytics to collect information about your use of the Site. Google’s ability to use and share information collected by Google Analytics about your visits to our Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.
6. Security of Your Information We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
7. Policy for Children We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
8. Your Rights (California Residents – CCPA)
If you are a California resident, you have specific rights regarding access to your personal information, as well as to opt-out of the sale of your personal information. Please contact us to exercise these rights.
Note: If your business is small and doesn’t meet CCPA thresholds, this section may be less critical, but good to be aware of. A lawyer can advise if CCPA applies to your specific business.
9. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:
Solvy Services LLC Email: info@solvyservices.com Phone: +1 (786) 833-0531
Last Updated: November 12, 2025